Introducing SOS! ™

The Lifeline for Software Solutions!

What is SOS! ™?

SOS! ™ is an online software support service program offering unlimited online chat and email support for all types of issues you may experience, or questions you may have, such as –

• Communication with your Computer and Embroidery Machine or Reader/Writer
• Machine updates
• Software Registration
• Machine Registration through 4D or 3D configure
• Driver Installations
• Smart Updates
• Dongle updates

This program offers you the maximum benefit from our expert USA Software Support department, as well as other fantastic benefits, alleviating the stress of problem solving all computer and software issues, and leaving you more time to focus on your sewing enjoyment! How great is that!

SOS! ™ Benefits

Email Support
Special email address for SOS! ™ members offering fast priority attention

Online Chat Support
Log onto our chat messenger service through our website for instant chat support.

Remote Support
As computers are all different, trained support staff can remotely access and securely connect to a members computer to be able to visualise the issue, access the situation, and develop an action plan to resolve the issue.

Monthly Newsletter
A monthly newsletter will be emailed to all members featuring embroidery software hints’n’tips, Special Event Announcements and projects designs especially for SOS! ™ members.

Monthly On-Demand Webcast Recordings
Embroidery software training viewed on demand 24/7. Each month has a theme with detailed instruction on how to use features and tools. Training can be viewed as many times as you wish or downloaded to your computer.

SOS! ™ Live
SOS! ™ Live is a special live interactive webinar that discusses specific embroidery software topics conducted throughout the year. Dates for special events will be announced in the newsletters and special invitations will be sent to SOS! ™ members.

Phone Support - Optional
The SOS!™ department is located in the USA and is available Monday to Saturday during the following times (Australian Eastern Daylight time) -

• Monday – Friday 1am to 1pm
• Saturday – 2am to 6am

The phone number is international # 0011 1 440 808 6730 and normal international phone charges apply for this service.

To watch the latest SOS seminar live on the internet, click on the following link - https://vsmsewing.webex.com/vsmsewing/lsr.php?AT=pb&SP=EC&rID=7766427&rKey=AA5EA0724FDC7248